Ski and snowboard hire Encamp
Frequently Asked Questions
The answer to your question may be on the site, so we invite you to look through our FAQ (Frequently Asked Questions).
Rental procedure : Accidents, cancellations, theft, etc. Customer account :Answers :
Rental procedure:
Online reservations on www.skiset.us are unquestionably the fastest and least expensive way to hire your boardsports gear.
The date chosen in the reservations system is the date for taking possession of the equipment; you can pick up the gear the day before,
starting at 4pm. For example: 1st day of rental on the 6th of February, the customer can pick up the equipment on 5 February after 4pm.
starting at 4pm. For example: 1st day of rental on the 6th of February, the customer can pick up the equipment on 5 February after 4pm.
The date chosen in the reservations system is the date for your last day of skiing; you can return the equipment the next morning before 10 am.
For example: last day of rental on the 12th February, the customer can return the equipment 13 February before 10 am.
For example: last day of rental on the 12th February, the customer can return the equipment 13 February before 10 am.
You have to enter it on the first page of our system, under the heading Do you have a specific promotion code ?
Yes, just untick the box for boots.
No. To do that, please contact our store onsite directly.
Poles are included in all our ski packages.
Our shops rental stock is large and sufficiently diverse in sizes and heights to equip all our customers without problems.
Your comfort and safety are our priorities. You won't have to pay any extra charges at the store if the category of the equipment you hire matches the category of the gear you reserved. However, if you chose the wrong category, the rental shop may ask you to pay a surcharge at the store.
Your comfort and safety are our priorities. You won't have to pay any extra charges at the store if the category of the equipment you hire matches the category of the gear you reserved. However, if you chose the wrong category, the rental shop may ask you to pay a surcharge at the store.
You have the option of reserving children's packages online with or without helmets. In keeping with mountain area doctors' recommendations,
we strongly recommend you hire helmets for your children for their protection.
we strongly recommend you hire helmets for your children for their protection.
During the winter season, all Skiset shops are open all day Saturday and Sunday. To find out the hours of a particular shop,
please consult the page for the relevant Skiset outlet under the heading "Your Skiset shop".
please consult the page for the relevant Skiset outlet under the heading "Your Skiset shop".
You can reprint your exchange voucher directly from your customer account.
You can modify your reservation through your customer account.
Possible modifications:
- Your contact information
- Your password
- Your destination (if the start date hasn't passed)
- Your dates (if the start date hasn't passed)
- The equipment hired (if the start date hasn't passed)
- Warning : these last changes are subject to the general terms of sale that govern rules for cancellation.
Procedure :
- Choose the reservation concerned (if you have more than one).
- Click the "modify" button.
- Validate once you have made the changes.
- Print the new exchange voucher.
You can print your invoice(s) through your customer account.
Accidents, cancellations, theft, etc.
See our general terms of sale : Article 6
See the shop directly for details of the procedure.
- I was injured on the pistes during my rental and I had to return the equipment to the shop before the anticipated end of my rental period.
Can I get a refund for the rental days I didnt use?
Any request for a refund must reach us at latest 30 days after the anticipated end of the rental,
either by email at after-sale@skiset.us,
by fax at +1 303 223 3390,
or by mail: CALS / Skiset - P O Box 40, Vail CO 81658.
In the event of illness or an accident occurring during the rental period, the rental conditions remain applicable. Only the equipment hired by the individual concerned may be refunded, and will then be billed in proportion to the number of rental days really carried out
(on presentation of a doctor's certificate). In this case, the refund (deducting 1 euro per person, inclusive of tax, for processing fees) will be made either by crediting the bank
card used for the transaction. Any rental day commenced will not be subject to a refund.
either by email at after-sale@skiset.us,
by fax at +1 303 223 3390,
or by mail: CALS / Skiset - P O Box 40, Vail CO 81658.
In the event of illness or an accident occurring during the rental period, the rental conditions remain applicable. Only the equipment hired by the individual concerned may be refunded, and will then be billed in proportion to the number of rental days really carried out
(on presentation of a doctor's certificate). In this case, the refund (deducting 1 euro per person, inclusive of tax, for processing fees) will be made either by crediting the bank
card used for the transaction. Any rental day commenced will not be subject to a refund.
On the event the ski area normally accessible from the equipment hire location is totally closed, and only in this case, the rental days concerned will be refunded upon the presentation of written proof issued by the resort's lift company. In this case, the refund will be made either by crediting
the bank card used for the transaction.
Any request for a refund must reach us at latest 30 days after the anticipated end of the rental,
either by email at after-sale@skiset.us,
by fax at +1 303 223 3390,
or by mail: CALS / Skiset - P O Box 40, Vail CO 81658..
either by email at after-sale@skiset.us,
by fax at +1 303 223 3390,
or by mail: CALS / Skiset - P O Box 40, Vail CO 81658..
- For personal reasons, I had to return the equipment before the anticipated end of my rental period.
Can I get a refund for the rental days I didnt use ?
An illness or accident occurring to one of the individuals having hired the equipment, or the closure of all the resort's lifts are the only grounds giving one
the right to a refund. No exceptions will be made to this rule.
Requests for refunds are to be made to our Customer Service Department ; the shops are not authorised to accept or make refunds.
Nevertheless, you must request an equipment return form and any other document justifying the return of the equipment hired.
Customer account :
To access your account, merely go to the website, to the "Your Account" menu, enter the email address with which you made
your rental reservation, then enter your password.
In the "Your Account" menu, enter your email address, and then click "I forgot my password".
